Return Policy

For a warranty evaluation or for unused product being returned for credit less a restock fee the merchandise should be returned through the distributor from which it was purchased. 

For orders purchased directly from Bimba’s website, unused items may be returned for credit up to one year from the date of purchase, subject to a review for marketability before the return is authorized. A restocking fee of 45% of the list price will apply.  You can return items at any time within the period stated on the warranty policy.

All items submitted for return must have a Return Goods Authorization (RGA) number from Bimba Customer Service by calling 708-534-8544. You will be asked to provide a brief description of the return reason / problem and provide return contact information.

Send the products, making sure to package properly to avoid damage in transit, to the address below. The RGA number must be clearly written on the outside of the package.

Bimba Manufacturing Company (for UPS shipments)
25150 Governors Highway
University Park, Illinois 60484
RGA#

Bimba is not responsible for any shipping charges or damages for the return of the product to Bimba Manufacturing Company. It is the responsibility of the sender to provide for all shipping, handling and insurance charges.

Bimba will evaluate and process the return claim in a timely manner and provide to you on the product’s disposition.